Business Analyst - Contractor
@ American Cancer Society
Aug 2018 - Present
Business Analyst
Sr. Ops Manager, NBA Digital - Contractor
@ Turner Sports
Jul 2017 - Mar 2018
Responsible for the operational success of the NBA's website NBA.com,
tent pole events, and new products and features. Worked closely with
internal/external groups to integrate their work and resources into NBA
projects and scheduling, as well as managing and recording project
charters, requirements, risk and management plans. Directly manage
workflow between internal departments, shared technology groups and
dedicated corporate resources to drive successful project outcomes for
large initiatives and NBA tentpoles. Provided daily operational support
for NBA.com responsive Web platform, assesses production-related issues
to ensure they are directed to the appropriate team for problem
resolution, and evaluated and drove project and operational related
processes for improvement. Partnered with department leads to make sure
the team is complying with the scope of project agreements between NBA
Digital, NBA League, its partners and vendors.
• NBA project: Created the launch plan for the NBA Pre-Season and
Regular Season schedule release. Coordinated with mobile, web, and
connected devices product managers for a seamless launched of data feed
for their respected devices.
• Technical Troubleshooting: Reported any website issue in Jira
by
writing technical requirements to help re-engineer any problem.
Sr. Mgr, BA eComm Sales & Mktg
/ PM - Contractor @ AT&T
Apr 2014 - Dec 2016
Tasked with orchestrating Ecommerce strategy, digital ads, mobile ad
integration, and business solutions to facilitate online transactions.
Translated business requirements into effective UI experiences for
customers utilizing website touch points. Conducted requirements
analysis, proposed solutions, and managed projects through full
lifecycle utilizing Agile methodologies. Collaborated cross
functionally with high performance teams ranging from Web Design to
Marketing to ensure Ecommerce solutions align with requirements, and
integrate with web and mobile pages. Developed and implemented testing.
Trained employees on use of IT tools and processes, and resolved
escalated technical issues. Liaised between Legal team and
development/implementation teams. Responsible for all legal content for
U-verse products.
• Web Presence Integration: Managed digital assets (DAM), website
and
mobile App ad integration for all digital ads for AT&T U-verse and
DirecTV products.
• Legal Disclaimer projects: Launched Legal Disclaimer Repository
project in CQ5/AEM bringing U-verse products in compliance with Federal
Trade Commission. Transitioned legal disclaimers from DirecTV.com to
AT&T.com
• Technical Troubleshooting: Conducted A/B testing to maximize
click
through rates, troubleshot Html and CSS code issues, and resolved
CQ5/AEM implementation errors, website layout misalignments, and
content changes.
Technical Ops Analyst / PM @ 360i
Jul 2013 - Feb 2014
Directly collaborated with Account Management, Media, Ad Operations,
Advanced Analytics, and clients facilitating daily operations for
Capital One and Equifax. Tested and validated 3rd party tracking pixels
for implementation on all campaigns and mobile app integration.
Partnered with Account Operations Manager to ensure flawless execution
of campaigns.
• Process Optimization: Member of DART Governance/DoubleClick
processes
for Capital One/Equifax to ensure clarity and transparency, and share
expertise in technical application, ad serving technologies, and
tagging implementation.
• Tag Management: Collected and analyzed sales data using Google
Analytics and Google Tag Manager for tracking metrics and setting
events to allow us to better analyze page visits, transaction goals,
link popularity, click-through rates, cost-per clicks, and bounce
rates. Performed A/B Testing on website release updates to gain better
insight toward our marketing strategies to determine what particular
areas needed more focus.
• Quality Assurance: Owned QA process while supporting Media and
Display team in implementation and integration of piggyback pixels from
3rd party vendors.
Advertising Ops Analyst Lead / PM - AGILE
@ Travelocity
Sep 2011 - Jul 2013
Directly collaborated with Account Management, Media, Ad Operations,
Advanced Analytics, and clients facilitating daily operations for
Capital One and Equifax. Tested and validated 3rd party tracking pixels
for implementation on all campaigns and mobile app integration.
Partnered with Account Operations Manager to ensure flawless execution
of campaigns.
• Process Optimization: Member of DART Governance/DoubleClick
processes
for Capital One/Equifax to ensure clarity and transparency, and share
expertise in technical application, ad serving technologies, and
tagging implementation.
• Tag Management: Collected and analyzed sales data using Google
Analytics and Google Tag Manager for tracking metrics and setting
events to allow us to better analyze page visits, transaction goals,
link popularity, click-through rates, cost-per clicks, and bounce
rates. Performed A/B Testing on website release updates to gain better
insight toward our marketing strategies to determine what particular
areas needed more focus.
• Quality Assurance: Owned QA process while supporting Media and
Display team in implementation and integration of piggyback pixels from
3rd party vendors.
Media Traffic Specialist - Contractor
@ Cox Media Group
Jun 2010 - Jun 2011
One-year contract facilitating daily contracts and confirmation and
schedule change forms for client schedules. Prepared daily program logs
and traffic reporting related to advertising. Reported inventory
analysis to Sales and Management.
Inventory Web Analyst / PM
@ AutoTrader.com
Oct 2006 - Jun 2009
Accountable for monthly marketing and advertising contracts including
managing budgets and performance. Planned and executed testing while
ensuring flash/.gif banners distributed correctly across website.
Monitored and documented results. Conducted data analysis to identify
underperforming areas. Updated pricing for sales and marketing teams.
Directly interfaced with clients to coordinate successful launch and
creation of banner advertising. Liaised between development, creative,
and client services staff. Managed projects within budget and deadline
parameters.
• Marketing and Advertising: Processed and managed over 500
monthly
cross marketing and advertising contracts generating revenues in excess
of $4.5M.
• Research and Presentations: Analyzed, developed, and presented
$750M
internet advertising and Private Seller Division revitalization
proposals to CEO and top executives.
Web Data Management Analyst
@ The Home Depot
Sep 2005 - Oct 2006
Oversaw daily sales and purchases across 2300 stores. Analyzed and
documented merchandizing related data while adeptly supporting Data
Administration leadership with projects and initiatives. Reviewed data
from Global Product Merchants and Assistant for accuracy and
completeness. Conducted key market research for product pricing and
placement updates. Monitored campaigns, and analyzed data to optimize
performance. Generated recurring reporting/analytics plan for
management.
• Sales Forecasting: Forecasted $750K worth of products to
determine
when and when not to sell throughout year.